1. Agreement: Standard Terms and Conditions

   The terms and conditions set out here shall be applicable to the sale of steel and other products by Safal Steel to any party with effect from 1 October 2025.
   These terms and conditions overwrite any terms and conditions of sale prior to 1 October 2025.
   No alteration, amendment, modification or variation of these terms and conditions shall apply unless expressly agreed to in writing and signed by an authorized representative of Safal Steel.

2. Orders

   1. Any purchase order placed for products produced by Safal Steel shall be governed by these terms and conditions.
   2. The customer must place an order containing all parameters in writing with Safal Steel.
   3. All orders are subject to formal acceptance in writing by Safal Steel via sales order confirmation.
      It is the responsibility of the customer to verify correctness and report discrepancies.
      Failure to notify Safal Steel within fourteen (14) days from the date of order confirmation shall be deemed acceptance.
   4. Upon issuing a sales order confirmation by Safal Steel, orders shall not be subject to cancellation or amendments by the customer without written consent from Safal Steel.

3. Price

   1. Safal Steel shall issue price lists from time to time in respect of products offered to the market.
   2. All prices of goods and tariffs are exclusive of Value Added Tax (VAT).

4. Delivery

   1. Safal Steel will advise customers of estimated delivery dates depending on plant performance.
      Delivery predictions are approximate only and delays shall not invalidate the contract or render Safal Steel liable for damages.
   2. Customers collecting their own stock shall uplift stock within three (3) days after notification by Safal Steel.
      Failure to collect may incur storage costs.
   3. A delivery note shall constitute prima facie proof that the goods have been delivered to the customer.
   4. Safal Steel shall not be liable for any loss or damage resulting from delayed delivery.

5. Payments and Terms

   1. Safal Steel payment terms are cash on order unless the customer has a credit facility covered with CGIC credit insurer.
   2. Customers trading on a cash-on-order basis shall make payment and present proof of payment before the order is confirmed for production.
   3. Customers with credit facilities shall pay amounts due as per the statement issued by Safal Steel on or before the last day of the month.
   4. A customer shall under no circumstance withhold or offset any funds in lieu of claims or other reasons.
   5. Failure to settle the account on or before the payment date shall permit Safal Steel to:
      • Disallow settlement discounts
      • Charge interest at 3% per month
      • Block the account for deliveries or new orders until fully settled
   6. Customers must supply remittances prior to payments for reconciliation purposes.
   7. Safal Steel shall not entertain customer credit claims older than ninety (90) days.

6. Transfer of Ownership and Risk

   1. Safal Steel shall remain the owner of products until payment has been made in full.
   2. All risk of loss or damage shall pass to the customer on delivery.

7. Claims

   1. Products supplied by Safal Steel are deemed to be supplied in good condition and free from defects.
   2. No claims will be entertained if lodged more than seven (7) calendar days from the date of delivery.
   3. Claims relating to visually identifiable defects must be lodged in writing within seven (7) calendar days.
   4. Defective product claims shall be handled case by case.
   5. Customers shall allow Safal Steel technical representatives reasonable access for inspection purposes.
   6. Safal Steel may request samples of defective portions and require 5% of the coil to be processed before claims.
   7. Coils older than six (6) months cannot be claimed.
   8. Coils and sheets must be stored appropriately under cover to avoid water damage.
   9. Safal Steel will not be liable for transport marks on customer-arranged transport.
   10. Upon acceptance of a valid claim, Safal Steel may:
       • Repair or replace the product
       • Issue a credit or refund

8. Consequential Loss

   1. Safal Steel shall not entertain claims relating to defective products already processed by the customer.

9. Warranty and Limitations

   1. Safal Steel undertakes to ensure products conform to agreed specifications.
   2. No warranties are given for non-prime materials and Dumuzas.
   3. Incorrect information supplied in warranty applications will invalidate the warranty.
   4. Use of incompatible products by the customer will exempt Safal Steel from warranty obligations.

10. Indemnity and Undertakings

    1. The customer indemnifies Safal Steel against losses, liabilities, damages, and expenses arising from:
       • Breach of agreement
       • Third-party contractual or intellectual property claims
       • Employee or agent misconduct
       • Injury or death of employees or agents
       • Fraud, corruption, or criminal acts
       • Damage to property or equipment
    2. Safal Steel may participate in legal proceedings arising from such matters.
    3. The indemnity survives termination of the agreement.

11. Applicable Legal System

    1. These terms and conditions are governed by the laws of the Republic of South Africa.

12. Variations

    1. Safal Steel may amend provisions upon reasonable notice to customers.

13. Force Majeure

    1. Safal Steel shall not be liable for failure to perform obligations due to events beyond reasonable control including war, strikes, plant breakdowns, riots, or natural disasters.

14. Dispute Resolution

    1. Parties shall first attempt to resolve disputes amicably through appointed senior representatives.
    2. If unresolved, proceedings may be instituted in a court of competent jurisdiction or referred to arbitration.

15. Notices and Domicilium

    1. Parties choose their domicilium citandi et executandi as set out in the Order Confirmation.
    2. Notices shall be deemed received:
       • On delivery if hand-delivered
       • On the eighth business day if posted
       • On the first business day following successful electronic transmission
    3. Any written notice actually received by a party shall constitute adequate notice.

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